Deputy Director – Information and Projects based in Amman (Jordan)

organization: International NGO Safety Organisation
deadline: 06 May 2018

Organisation Background:

Founded in 2011, the International NGO Safety Organisation (INSO) is a British charity that supports the safety of aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services including real-time incident tracking, analytical reports, safety related data and mapping, crisis management support, staff orientations and training.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions.

The organisation has grown from innovative start-up to become a globally recognised charity and a valuable component of the humanitarian safety coordination system.

Today the organisation provides daily support to more than 850 NGOs in eleven of the world’s most insecure countries and has earned a strong reputation for performance, principles & professionalism.

INSO Syria:

Against the backdrop of a conflict more violent than any other that INSO monitors, the Syria programme supports over 150 NGOs to deliver vitally needed aid and assistance to an estimated 13.5 million people in need across the country. First launched as an emergency response operation in 2014, INSO Syria has grown to become a regional programme, with staff in Turkey, Lebanon, Jordan and Iraq.

We are now seeking an experienced information and project manager with a keen interest in conflict, security, and humanitarian data analysis to join our team as the Deputy Director – Information and Projects (DDI). The DDI will be based in Amman (Jordan), but with frequent travel to the programme’s other offices in Turkey, Lebanon, and Iraq.

Job Summary:

Reporting to the Country Director, The DDI will lead the development and delivery of information products that enable NGO partners to better understand and interpret key developments in the Syria conflict using INSO data. They will also champion the use of innovative information management systems to ensure that the Syria programme is responsive to the needs of the NGO community it exists to serve, with responsibility for service registration and requests, impact monitoring and evaluation, and administrative oversight of INSO Syria’s training programme.

Major Responsibilities:


  • Line manage and mentor key staff in the Information and Projects team, principally the Information Officer, GIS/IT Officer.
  • Exercise administrative oversight over the Training Manager as they design and develop security management training services and provide support in the development of partner needs assessments and post-training impact evaluations.

Data and Information Analysis

  • Lead the development and design of advanced visualizations of INSO incident data that provide NGO staff with engaging, readily accessible insights into the key dynamics driving the Syria conflict and their impact on humanitarian operations.
  • Oversee the production and quality of key information products, including weekly incident data, and maintenance of INSO Syria’s incident database.
  • Contribute strategic level data analysis on security incident trends to quarterly and thematic reports.
  • Support the GIS/IT Officer in expanding and actively promoting the Syria programme’s provision of bespoke GIS maps for NGO partners.
  • Lead the development of a series of advanced specification maps that show the impact of conflict activity on local geography and infrastructure in major population centres.
  • Analyse humanitarian data sets on needs, operations, and access to inform INSO Syria assessments.
  • Liaise with UN clusters and other relevant reporting mechanisms to corroborate data on security incidents affecting humanitarian infrastructure in Syria.
  • In close cooperation with Deputy Director–Operations (DDO), oversee the enforcement and application of INSO information collection, reporting, and verification standards.
  • Provide training to the wider programme in information management processes and the use of GIS mapping tools, and act as focal point for information security.

Service Delivery and Impact

  • In conjunction with the Information Officer, review applications to register for INSO services and requests for the release of INSO data, conducting due diligence where required.
  • Ensure through high quality communications content that partner orgnisations and their staff are aware of the full scope of services that INSO Syria provides, and how to access them.
  • In close cooperation with the DDO, implement information management systems for receiving and monitoring partner requests for bespoke support (including route and area assessments, and training), ensuring that they are responded to efficiently and effectively, and that the nature and frequency of requests is properly documented.
  • In parallel, lead the systematic collection and collation of partner feedback on the quality and utility of request services, both as a guide for programmatic performance and as a measure of INSO Syria’s impact on improving humanitarian access.
  • Design, release, and analyse quantitative service user satisfaction surveys.
  • Further evaluate and document INSO Syria’s impact by creating and compiling qualitative case studies.

Mandatory Requirements:

  • Fluency to an exceptional standard in English, written and spoken.
  • Significant experience of information and project management in the humanitarian sector.
  • Graduate level education in a relevant field.
  • Highly developed IT skill set, with particular focus on information management, data analysis and GIS mapping applications.
  • Experience using product design software.
  • Firm commitment to humanitarian principles.
  • Mature leadership and staff management experience in a diverse multi-cultural setting.
  • Outgoing and proactive personality.

Preferred Characteristics:

  • A year’s (recent) experience working on Syria – ideally in an information management role – and clear understanding of the context.
  • Demonstrable professional interest in conflict, security, and humanitarian data analysis.
  • Experience leading or substantially contributing to monitoring, evaluation, and learning for humanitarian programmes in complex environments.
  • Experience in staff capacity development and training.

Key Personal Competencies:

  • Close attention to detail
  • Highly organised and systems focused
  • Capable of problem solving
  • A good listener
  • A people manager **
    Terms & Conditions:** 12-month contract with preferred start date of 01 June 2018, €5000 per month salary, 4 days annual leave per month and 3 days of R&R every three months, global medical coverage, AD&D coverage .
How to apply:

Interested persons are requested to send the following to no later than 17:00GMT on 06 May 2018, with “INSO Syria DDI” clearly referenced in the subject line of the email:

  • Cover Letter specifying how you meet the mandatory requirements, your motivation in applying and what you hope to bring to INSO (1-page maximum).
  • Up to date CV (5-page maximum).

Please do not send any additional information (certificates, other writing samples, etc.) and keep the total size of your application under 2MB if possible. Only shortlisted candidates will be contacted after the closing date.

Get In Touch

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